Our Group Income Protection team is ready to respond
Claims Case Manager
I've worked in the Group Income Protection industry for more than 10 years and bring a wealth of experience and knowledge to the Corporate Risk team.
As a senior Claims Case manager, my responsibilities include paying claims, carrying out quality checks and training members of the team. I enjoy working closely with EBCs and employees alike, to build strong working relationships.
I take great pride in providing the right level of support to people. Whether it's someone who has never submitted a claim before or someone who has worked in the industry for many years, I will provide them with the support they need, always ensuring that sensitive situations are dealt with compassionately and the right level of support is provided when it’s needed most.
I’m here to work with you through the claims and rehabilitation process, if you have any questions at any time then please don’t hesitate to get in touch with me.
We appreciate how important it is to assess claims quickly and without fuss and that’s why we have a same day next day turnaround on all aspects of claims processing. We’ve also developed an innovative telephone based approach using eSignatures to remove the need for our customers to complete any paperwork.
I work closely with our Medical Rehabilitation Team and we can talk about the support that they can provide you and your employees, such as carrying out a rehabilitation assessment or helping to arrange a graded return to work. In some cases we can even arrange and fund treatment to help your employees return to work sooner.
I’ll agree a contact strategy with you to make sure that you get regular updates on any absences that you have notified to me including a weekly pipeline report to keep you up to date.
Below you will also find guides to our claims and rehabilitation services.
Accessing our rehabilitation or claims service is easy and starts with a simple call to me, my direct contact details are below.
To find out more about our rehabilitation and claims service please click on the link below. Here you will also be able to access supporting documents, our library of webcasts and a number of short films and case studies.
I'm here to help and I look forward to working with you.