Break the glass banner

Our Group Income Protection team is ready to respond

Your Dedicated
Claims Case Manager


Andy Houghton

I started work as an Income Protection Claims Case Manager in July 2017 after working in the ZCR Existing Business Team for over 5 years prior to this.

My responsibilities include assessing and paying Income Protection claims and I achieve this by working closely with Employers, Employees and our expert in-house rehabilitation team.

I get great satisfaction in being able to help people in their time of need and to help get people back to work by providing a helpful and professional service.

I’m here to work with you through the claims and rehabilitation process, if you have any questions at any time then please don’t hesitate to get in touch with me.

We appreciate how important it is to assess claims quickly and without fuss and that’s why we have a same day next day turnaround on all aspects of claims processing. We’ve also developed an innovative telephone based approach using eSignatures to remove the need for our customers to complete any paperwork.

I work closely with our Medical Rehabilitation Team and we can talk about the support that they can provide you and your employees, such as carrying out a rehabilitation assessment or helping to arrange a graded return to work. In some cases we can even arrange and fund treatment to help your employees return to work sooner.

I’ll agree a contact strategy with you to make sure that you get regular updates on any absences that you have notified to me including a weekly pipeline report to keep you up to date.

Below you will also find guides to our claims and rehabilitation services.

Accessing our rehabilitation or claims service is easy and starts with a simple call to me, my direct contact details are below.

To find out more about our rehabilitation and claims service please click on the link below. Here you will also be able to access supporting documents, our library of webcasts and a number of short films and case studies.

I'm here to help and I look forward to working with you.

 Direct dial: 01793 405653

 Claims Team: 0800 181 4004