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Our Group Income Protection team is ready to respond

Your Dedicated
Claims Case Manager

Andrea Alford

Andrea Alford

I joined the Group Life Claims team in 2011 as a Claims Case Manager. Prior to this I worked in Individual Claims from 2008 after a previous 11 years with Zurich from 1997. I have obtained the Claims Diploma and am now studying for GR1.

As a Senior Claims Case Manager for Life and Income Protection, my responsibilities range from processing claims, conducting quality checks and training junior members of the team, to working with the brokers and customer directly by attending beauty parades.

I really enjoy helping people. Sometimes when you speak to an individual they might be at the lowest point in their life. You can’t change that outcome for the person but you can support them going forwards.

I’m here to work with you through the claims and rehabilitation process, if you have any questions at any time then please don’t hesitate to get in touch with me.

We appreciate how important it is to assess claims quickly and without fuss and that’s why we have a same day next day turnaround on all aspects of claims processing. We’ve also developed an innovative telephone based approach using eSignatures to remove the need for our customers to complete any paperwork.

I work closely with our Medical Rehabilitation Team and we can talk about the support that they can provide you and your employees, such as carrying out a rehabilitation assessment or helping to arrange a graded return to work. In some cases we can even arrange and fund treatment to help your employees return to work sooner.

I’ll agree a contact strategy with you to make sure that you get regular updates on any absences that you have notified to me including a weekly pipeline report to keep you up to date.

Below you will also find guides to our claims and rehabilitation services.

Accessing our rehabilitation or claims service is easy and starts with a simple call to me, my direct contact details are below.

To find out more about our rehabilitation and claims service please click on the link below. Here you will also be able to access supporting documents, our library of webcasts and a number of short films and case studies.

I'm here to help and I look forward to working with you.

01793 405634