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Support and resources

We offer a range of insight and support for our charity customers to help you understand some of the complexities of charity insurance and risk management.

  • Helpful guides and policy documents

    Helpful guides

    Insurance can be a difficult topic to get to grips with; we’ve created an easy-to-follow guide to help make the subject easier to understand.

    Policy documents

    We currently have two different policy wordings, Insight and Select. You will have received the appropriate document when you bought your policy, but both policy documents are below for ease.

  • Managing risk

    Put simply, risk management is about identifying and managing the risks that could impact your organisation or charity.

    For charities and not-for-profit organisations this might include reputational risk, risk of injury to service users and volunteers, risk of damage to property and contents, sustainability and a look at emerging risks, to name a few.

    We offer a wide range of services to help you better understand, manage and prevent risk, allowing you to concentrate on your day-to-day activities. This could include carrying out inspections and producing reports or offering training courses to help your staff and volunteers handle risk management better.

    As part of our risk management services, our risk experts can work together with your front-line staff and key decision makers to identify and mitigate any threats to your success.

    We also regularly publish risk guidance on our News and Views website.

  • Local Community Advisory Service

    Our Local Community Advisory Service (LCAS) is available to our existing customers. The LCAS guide includes information to help you understand and manage risks in your organisation.

    Existing customers can also access our specialist health and safety advice by emailing lcashelpline@uk.zurich.com or by calling our helpline on 0800 302 9052 (option 3).

    Lines are open Monday - Friday 9am - 5pm.

  • Useful websites

    The following websites might be useful to your charity or not-for-profit organisation:

    ACEVO - is the Association of Chief Executives of Voluntary Organisations. They connect, develop and represent third sector leaders and senior managers and have been providing support and advice to their members for over 20 years.

    Visit ACEVO’s website for more information


    ACOSVO - is the Association of Chief Officers of Scottish Voluntary Association. As a membership organisation for third sector leaders and senior staff in Scotland, they aim to support, strengthen and inspire leaders through topical events, development opportunities and relevant services. As a strategic partner of ACOSVO, we provide risk management and insurance advice and support to members.

    Visit ACOSVO's website for more information


    Charity Commission for England and Wales - is responsible for registering and regulating charities in England and Wales, the charity commission provides a host of useful information for charities, including setting up and registering a charity, regulatory alerts and they post regular sector-specific reports and publications.

    Visit the Charity Commission for England and Wales website for more information


    HSE – the Health and Safety Executive provide free guidance and advice, aiming to give employers the confidence to manage risks. If you have a policy with us, it is a requirement that you undertake risk assessments. The Health and Safety Executive website provides help and guidance on how to perform and record your Risk Assessments.

    Visit the HSE’s website for more information


    NAVCA - describe themselves as the National voice of local social action. The national membership charity for local voluntary infrastructure, they are England’s largest network of local charities and community groups offering their members networking opportunities, specialist advice, support, policy information and training.

    Visit NAVCA's website for more information

    NCVO - is the National Council of Voluntary Organisations. They have over 14,000 member organisations who they help thrive by providing expert support and advice, saving them time and money and keeping them up to date with news. We are proud to be NCVO’s trusted supplier for insurance.

    Visit NCVO’s website for more information


    Social Enterprise UK - is the national body for social enterprise. Their website hosts a huge amount of information from start-up guides to information on policies and campaigns, publications, services and events.

    Visit the SEUK website for more information


    Zurich is not responsible for the content of external websites

Frequently asked questions

Here you can find the most commonly asked questions to help you choose the right insurance for your charity, club or not-for-profit organisation.

Become an introducer for Zurich

If you are charitable organisation that has a membership base of other not-for-profit organisations, why not become an introducer for Zurich?

Charity news

Risk insight, thought leadership and commentary relevant to your third sector organisation.