Individual Development | Corporate Responsibility | Zurich Insurance

Bringing out the best in you

We want every employee to realise their potential which we do through learning and development, a structured performance management system and regular discussions on career progression.

Learning and development

We believe that supporting individual growth and development puts us in the best position to deliver for our customers and helps us to attract and retain talented individuals. Regardless of role or level, everyone has the right to realise their potential and has access to a range of development opportunities, ranging from short courses on specific skills, a full suite of virtual and distance learning through to management, leadership and talent programmes.

Induction and professional training

All new joiners appointed to Zurich in the UK are required to attend a “Welcome to Zurich” induction experience. It is important that Zurich provides a consistent, informative and professional joining experience that meets regulatory requirements. There is also a Global New Joiner Programme that is used across the UK business areas to cement the vital relationship between the managers and team members.

All employees (where relevant to their role) are required to complete various annual on-line training programmes and tests including topics relating to industry regulation and Zurich’s code of conduct.

5,229 employees used Learning & Development during 2015, some 71.65 % of our people. Instructor-led courses in skills such as project management, communication, emotional intelligence and people management has been supplemented by access to on-line learning and a virtual library of business and personal skills materials, and regulatory training. A full range of diagnostic tools can also be utilised to improve individual awareness and team effectiveness.

We continue to promote the highest standards of competence and integrity through the provision of relevant qualifications for employees at all levels, encouraging completion of professional qualifications e.g. CII, CIPD, CIMA etc. This is reflected in our continued achievement of our Corporate Chartered Title through the CII, for our UKGI business.

Through the Zurich Community Trust we also offer innovative personal development opportunities. These range from month-long business assignments in India working with partner voluntary organisations, to participation in team challenges, to professional skills delivery through the Community Trust’s Skillshare programme.


‘Zurich Oxygen’ was piloted in 2015 and is being fully launched in 2016. The programme aims to give clarity to current line managers what is expected of them in their role as a line manager and offers development to help them get there. The programme works with '8 things great Zurich people managers do' and through various development opportunities online and in the classroom, empowers managers to develop their skills and confidence. As well as current managers all new managers experience the Zurich Oxygen People Manager Essentials 4 day programme which aims to showcase the '8 things great people managers do' and embed best practices in recruitment, diversity, inclusive leadership, managing conflict, performance management and coaching skills. For all managers there is access to Global L&D programmes aimed at creating commercially focused, internationally aware people leaders for the future.

Talent Development in 2014 - 2017 is taking an integrated approach via the 'Talent Community' - a networked community with common development activity, in addition to targeted development aimed at their specific career stage. The UK Talent Development offers programmes for groups in Early Careers eg. Graduates, apprentices and interns, as well as specific development programmes for Rising Talent and more senior appointees. This is supplemented by Group programmes aimed at the most senior leaders in the global organisation.

Performance Management

Our group-wide Performance Management System (GPMS) ensures a consistent approach to managing employees’ performance and development. GPMS supports the alignment of individual and business objectives, enabling performance ratings to be comparable across the global organisation.

All employees are required to have a Zurich Commitment-related objective. The objective sets out how we will actively care for our stakeholders (customers, people, shareholders and the communities in which we live and work) and how we demonstrate our core values – Zurich Basics – on everything we do. The objective has a minimum weight of 30% for the Zurich leadership team and 20% for all other employees.

All employees are encouraged to own their individual development and have an Individual Development Plan (IDP).