Write to us

If your complaint is about your policy, rather than a claim you've made:

Zurich Customer Relations
Shurdington Road
Cheltenham
GL51 4BF


If your complaint is about a motor claim:

Zurich Customer Care Team
St Vincent Plaza
7th Floor
319 St Vincent Street
Glasgow
G2 5LP


If your complaint is about a home or travel claim:

Zurich Customer Care Team
3000A Parkway
Whiteley
Fareham
PO15 7JZ

Unless you are a Portuguese customer who has a Zurich/Easyjet policy, in which case, please click here.


If your complaint is about a car excess policy or claim:

Halo Insurance Services Limited
Park View
82 Oxford Road
Uxbridge
UB8 1UX

You can also email: info@haloinsurance.com

If necessary, Halo will arrange for your complaint to be handled by Zurich Insurance or their representative, however, if this is the case, the below process will still apply.