Write to us

If your complaint is about your policy, rather than a claim you've made:

Zurich Customer Relations
Shurdington Road
Cheltenham
GL51 4BF


If your complaint is about a motor claim:

Zurich Customer Care Team
St Vincent Plaza
7th Floor
319 St Vincent Street
Glasgow
G2 5LP


If your complaint is about a home or travel claim:

Zurich Customer Care Team
3000A Parkway
Whiteley
Fareham
PO15 7JZ

Unless you are a Portuguese customer who has a Zurich/Easyjet policy, in which case, please click here.


If your complaint is about a car hire excess policy or claim:

You can either email: info@haloinsurance.com

Or post to:
Halo Insurance Services Limited
Park View
82 Oxford Road
Uxbridge
UB8 1UX

If necessary, in regards to your car hire excess complaint, Halo will arrange for your complaint to be handled by Zurich Insurance or their representative.