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Meet Gemma


Role: Credit Hire Manager

Business area: Claims

Find out more about Gemma by clicking on the questions below.

  • When did you start your career?
    I started my career at 16 as a clerical assistant in Zurich Municipal underwriting, where Zurich allowed me half a day per week to finalise my apprenticeship in Business and IT. I then progressed to supporting underwriters by taking over a portfolio. This allowed me to gain experience and enabled me to secure a permanent position as a Zurich Municipal assistant underwriter. During that time I gained my CII Certificate, received coaching from the team and further developed skills by working with inspirational colleagues.
  • What were your next career moves?
    I moved on from Zurich Municipal and successfully became a technical underwriter in UK Personal Lines Home and Motor. My next move was to develop my people management skills through a seconded team manager's position within the same team. To enhance my skills further, I accepted a role as a team manager in Global Corporate Claims, which was a big challenge, as I had to manage a team in an area of the business in which I had no experience. This was followed by a year managing a project team within UK Personal Lines. Currently, I am the motor operations credit hire manager in claims, which is a fresh new challenge.
  • What are the key skills required in your job?
    The job involves being organised; having good communication skills; being decisive and having an operational thought mindset. I need to develop efficiencies and implement these effectively across all six credit hire teams.
  • What is the best piece of career advice you have been given?
    I have had a number of very good managers. One good tip has been not to doubt yourself, to continually drive yourself forward, and if needs be, take small steps, perhaps sideways, to get to where you want to go.
  • What advice would you give to people starting a career in Zurich?
    Anything is possible if you try. The sky is the limit. Zurich will support you as long as you have the drive and determination.
  • What do you see as your next step?
    My past roles and experiences mean that I am not restricted to claims or underwriting. I would like to continue in an operational role, as I enjoy people management and development, however I would also like to expand my technical knowledge and continue challenging myself.
  • What is the best thing about working for Zurich?
    The best thing about working for Zurich is that they offer numerous opportunities for development and training, such as CII studies, Claims Licence to Grow and industry exposure. Zurich is willing to invest in its people and people should not hesitate to take advantage of that.