To make a claim call us on 0800 181 4004

or call your dedicated case manager

Making a claim

A call is all it takes to notify us of a claim. We don't need a completed claim form, and any signatures we need can be collected electronically, via eSignatures, dramatically speeding up the time it takes us to make a claims decision. Our customers are each provided with their own dedicated case manager, who will support the employer and employee through the whole claim process from submission to resolution.

Our dedicated case managers can gather all the information we need over the phone, and within 48 hours we'll contact the affected employee to start supporting them in any way we can.

We encourage our customers to contact us as soon as an issue arises, not just when the deferred period is up. In fact, the sooner we're notified the better so we can quickly identify if support from our rehabilitation and early intervention services team could help return someone to work quickly and safely, or even mitigate the risk of an employee absence altogether.

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Dedicated Case Manager

Each claim is assigned a dedicated and experienced case manager to handle the case from submission to resolution.


48 hour turnaround

When it comes to claims, it's important to act quickly. That's why we aim to process all claims activity within 48 hours of receipt.

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Fast paperless claims

To notify us of a claim, just give us a call and our case manager will gather all the information we need to process the claim over the phone.

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We've introduced digital consents, removing the need for paper consents, as part of the claims assessment process, dramatically reducing the time it takes to make a claims decision.

Managing claims

Once we've admitted a claim, we pay the employer on a monthly basis. We regularly review all claims in accordance with their specific circumstances and continue to explore opportunities to provide assistance regarding employee rehabilitation with both the employee and employer on return to work planning where appropriate.

You can read more about our rehabilitation and early intervention services here.

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Frequently Asked Questions

Can't find the answer you're looking for? We've put together some commonly asked questions to give you more information about our claims process.