Making a claim
A call is all it takes to notify us of a claim. We don't need a completed claim form, and any signatures we need can be collected electronically, via eSignatures, dramatically speeding up the time it takes us to make a claims decision. Our customers are each provided with their own dedicated case manager, who will support the employer and employee through the whole claim process from submission to resolution.
Our dedicated case managers can gather all the information we need over the phone, and within 48 hours we'll contact the affected employee to start supporting them in any way we can.
We encourage our customers to contact us as soon as an issue arises, not just when the deferred period is up. In fact, the sooner we're notified the better so we can quickly identify if support from our rehabilitation and early intervention services team could help return someone to work quickly and safely, or even mitigate the risk of an employee absence altogether.
Once we've admitted a claim, we pay the employer on a monthly basis. We regularly review all claims in accordance with their specific circumstances and continue to explore opportunities to provide assistance regarding employee rehabilitation with both the employee and employer on return to work planning where appropriate.
You can read more about our rehabilitation and early intervention services here.
Frequently Asked Questions
Can't find the answer you're looking for? We've put together some commonly asked questions to give you more information about our claims process.