Zurich Corporate Risk frequently asked questions

We've put together some commonly asked questions to give you more information about us and our proposition.

What is the minimum number of lives for schemes?

The minimum number of lives is 20 for both Group Life and Group Income Protection schemes, increasing to 250 lives for flexible benefit schemes.

Do you offer Death in Service Pension or Critical Illness schemes?

We do not offer Death in Service Pension (DISP) or Critical Illness schemes.

Can my client change their policy anniversary date?

We simply need instructions from the intermediary to confirm this change and in return we will update the policy schedule and adjust the latest set of accounts to reflect a different policy period.

Please be aware that our terms are guaranteed for two years or until the second policy anniversary, therefore changing the policy anniversary will normally result in these terms being reviewed early.

If the change results in an extension in the guarantee period. E.g. change from 01/08 to 01/10 then please contact our Scheme Underwriting team on 0800 141 2002.

How do you decide the adjustment premium on an account?

The adjustment premium takes into account joiners/leavers and pay changes throughout the previous policy period. Based on a simplified admin process we assume these changes happened half way through the policy period. The calculation is the difference between the sum assured, as at the last renewal date, and the sum assured as at the day before the current renewal date.

The calculation looks like this:

£16,785,444 (adjustment SA) - £15,131,104 (last renewal SA) = £1,654,340
£1,654,340 * 1.129 (rate) = £1,867,749.86
£1,867,749.86 / 1000 (or 100 for GIP) = £1,867.75
£1,867.75 / 2 = £933.87

There may be a penny difference due to rounding within our system.

Do you offer an Employee Assistance Programme?

We work with EAP provider, Health Assured Ltd, and can provide our intermediary partners with proposition solutions that support both integrated and independent EAP arrangements. Please speak to your Account Manager to find out more.

Do you offer free bereavement counselling?

We work with Health Assured Ltd, and can provide our intermediary partners with proposition solutions that support both integrated and independent bereavement counselling. Please speak to your Account Manager to find out more.

Why do you need a fully completed, signed proposal form? 

The proposal form is one of the key the documents that establishes the contract between the customer and Zurich. Establishing a contract requires that the proposal form is completed and signed by the duly authorised officials of the proposed policyholder.

Where the policyholder is the trustee(s) of the scheme this proposal must be signed by:

  • the two duly authorised official(s) of any corporate trustee; 
  • if there are any individual trustees, each of them; or 
  • the authorised signatory of the body of trustees. 

Where the policyholder is the employer or a corporate trustee the authorised officials are normally Directors listed at Companies House or the Company Secretary or for a Limited, Liability Partnership designated Members.

In some instances delegated authority may have been provided to individuals, where this is the case we will require suitable evidence of this delegation.

We recognise that for ease of day to day administration once the policy has been issued you may wish to delegate authority in respect of the operation of the policy to individuals in your organisation. To do this you can complete our authorised signatories form.

How do I cancel my policy?

If you want to cancel your policy please contact us. We’ll need you to provide membership data on the last day of cover.

If membership data wasn’t provided at the end of the last rate guarantee period before the policy was cancelled we’ll also need you to provide the membership data that was applicable on that date.

What do I do if the quote I received from you has now expired?

If your quote has expired you’ll need to call the contact provided with the quote, or call our Scheme Underwriting team on 0800 141 2002.

Can I add TUPE members to the scheme?

You can request to add a TUPE group to the policy. This change may impact the rate or terms that we are able to offer, to confirm this please call our Scheme Underwriting Team on 0800 141 2002. You’ll need to provide data for the new members including the company they previously worked for, eligibility, benefit structure, and the date of the transfer.

The Scheme Underwriter will confirm the terms that will apply, together with actions that need to be taken.

Can I add participating employers?

You can request to add a participating employer to the policy. This change may impact the rate or terms that we are able to offer, to confirm this please call our Scheme Underwriting Team on 0800 141 2002 .

You’ll need to provide details of the new participating employer and data for the new members including the eligibility and benefit structure. For group life policies you’ll need to confirm that your trust has been updated to include the new participating employer.

How do I inform you of a change of work address?

All you would need to do is let us know of the change by calling us on 0800 141 2002.

However, if you are moving into or out of any of the postcodes listed below, we may need to review your terms. The affected postcodes are:
E14, EC1, EC2, EC3, EC4, SE1 & NE1

These postcode areas are our ‘hotspot’ locations in London where we have the greatest concentration of risk.

We may also need to review your terms if your scheme has £100 million or more sum assured in any single location.

If either of these situations are relevant to you, please call our Scheme Underwriting team on 0800 141 2002.

I have employees who are travelling abroad, do I need to notify you of this up front?

We require that only members that are travelling to destinations against Foreign and Commonwealth Office (FCO) advice are disclosed to us. Where a member is travelling against FCO advice we’ll need to know the location and the frequency of travel.

Do you cover Overseas members?

We normally cover employees on UK contracts on employment with UK employers or that are members of UK trusts. We may be able to cover members outside of this but cover will be subject to our cross border business rules and you will need contact us in advance to see if we are able to provide cover.

Can you cover members who are seconded abroad?

Yes. We are able to cover members who are seconded abroad subject to confirmation that:

  • they must have a contract of employment with a UK company covered by the policy
  • their period overseas shouldn’t exceed three years, unless they’re sent to a company within the same group of companies when the period abroad may be longer.

If they don’t meet this criteria then please call our Scheme Underwriting team on 0800 141 2002.

We may agree to cover any member working outside the UK, but please note all premiums and benefits will be paid in the currency of the UK.

If we agree to cover members working outside the UK we may apply special terms and conditions if we consider this to be appropriate following our risk assessment.

We will specify in your quotation the terms that apply to any members seconded abroad.

Do you cover members who are currently on Maternity leave?

Yes members of the policy who are temporarily absent from work including maternity or paternity leave who are still receiving pay, can continue to be members for the temporary absence period that you’ve selected.