Making a claim frequently asked questions
We've put together some commonly asked questions to give you more information about making a claim.
Making a Group Income Protection claim
Making a Group Life claim
If the employee passed away whilst in a foreign country, we will need the original foreign death certificate with any translations. We may have further additional requirements, but your case manager will let you know what these may be and will work with you to finalise the claim efficiently.
We have access to the online death registry and in the majority of cases we will be able to validate the death using this. If an interim certificate has been issued, don’t worry we can accept these but we will need to be provided with the original certificate eventually.