Manage my Car insurance


Whether it's a hatchback, an estate or a 4x4, your carefully chosen car needs carefully chosen protection. From basic cover to a wide range of optional extras, our car insurance allows you to lovingly fit your cover to your needs.

Make changes to your personal and plan details by using the information below. You can also make a claim here.

Log in to My Zurich

  • Personal details

    Contact details for policy numbers starting 'ZDM'

    Renewals : 0800 9234 200

    Lines are open;
    Weekdays 9am - 8pm
    Saturday 9am - 5pm
    Sunday 10am - 4pm
    Bank Holiday Monday 9am - 5pm

    Making a change
    If you are an existing customer, you can log in to your MyZurich account.

    Log in now to:
    View or amend a saved quote online
    View, download or print your policy details
    Make a change to your policy
    View your renewal

    Log in     Renew

    Don't have an account? If your policy number starts with the letters 'ZDM' you can register here.

    Alternatively you can call us.

    Car policy servicing: 0800 408 0991

    Lines are open;
    Weekdays 9am - 6pm
    Saturday 9am - 5pm
    Sunday 10am - 4pm,
    Bank Holiday Monday 9am - 5pm

    or email us at: customer.service@myzurich.co.uk

    Reporting a claim or accident in the UK : 0800 408 0991

    Reporting a claim or accident in Europe : 0044 800 923 4200

    Replacing or repairing glass : 0800 015 8050

    Lines are open;
    24 hours a day, 365 days a year

    Optional add ons:

    Your statement of insurance will show whether you have this cover.

    Uninsured loss recovery & legal expenses : 0800 026 1877

    Personal accident cover : 0370 241 4539

    Excess protect : 0203 503 0500

    Hire car : 0800 026 1777

    Motor legal helpline : 0800 026 1831

    Keycare : 0845 303 4017

    UK emergency breakdown assistance : 0800 015 9978

    Breakdown cover in Europe:

    France and Monaco - Freephone (from a landline phone within France or Monaco) : 0800 290 112

    France and Monaco - Pay call : 00 33 472 43 52 55

    Republic of Ireland - Freephone (from a landline phone within France or Monaco) : 1 800 535 005

    Republic of Ireland - Pay call : 00 44 800 107 9058

    Serbia and Montenegro - Pay call : 99 33 472 43 52 55

    Azerbaijan, Belarus, Georgia, Russia, Ukraine - Pay call : 810 33 472 43 52 55

    Rest of Europe - Pay call : 00 33 472 43 52 55

    Postal address:

    Zurich Insurance plc
    Shurdington Road
    Cheltenham
    Gloucestershire
    GL51 4BF

    Contact details for policy numbers starting '32'

    Policy or cover changes : 0800 868 686
    Lines are open;
    Weekdays 8am - 6pm
    Saturday 9am - 5pm
    Sunday: CLOSED

    Renewals : 0800 056 4290
    Lines are open;
    Weekdays 8am - 6pm
    Saturday 9am - 5pm
    Sunday: CLOSED

    Reporting a claim or accident : 0800 026 1846

    Replacing or repairing glass : 0800 400 641 (option 1)

    DAS Legal : 0800 026 1831

    Postal address:

    Zurich Insurance plc
    PO Box 446
    Cardiff
    CF10 5WA

    For distribution partnerships

    All enquiries : 01489 864 747

    Existing customers

    Ex Alliance & Leicester Service & Claims : 0800 026 1869

    Ex Bradford & Bingley Service & Claims : 0800 026 1799

    Ex Homeserve Service & Claims : 0800 026 1891 or 0800 026 1845

    Openwork Sevice & Claims : 0800 026 1790

    For Zurich Private Clients (High net worth)

    Email addresses:

    All enquiries:
    enquiries@zurichprivateclients.co.uk

    or

    Call us : 0806 0969 999

    Postal addresses:

    ZPC Underwriting
    PO Box 3586
    Interface Business Park
    Wooton Bassett
    SwindonSN4 4AH

    ZPC Claims
    PO Box 3587
    Interface Business Park
    Wooton Bassett
    Swindon
    SN4 4AJ

    For broker enquiries

    All enquiries : 0800 868 686

    Email Address : broker@uk.zurich.com

  • View my policy documents

    For Zurich policy numbers starting 'ZDM'

    Zurich Car Insurance Policy (598.55 KB/PDF)

    For Zurich policy numbers starting '32'

    Car Solutions Insurance Policy document (107.08 KB/PDF)

    Basic Comprehensive Car Insurance Policy document (104.71 KB/PDF)

    Third Party, Fire and Theft Car Insurance Policy document (99.68 KB/PDF)

  • Useful information

    Driving licence submission 

    There are times when we require a copy of your driving licence, find out how to submit it.
    Read more

    Validating your details

    Whenever you buy an insurance policy, we take steps to ensure we know the cover we are providing is right for you so we can support you when you need us, for example, if you have to make a claim. To do this, we may contact you to validate some of your details soon after you have bought your insurance, and we hope that you’ll be able to help us resolve any enquiries quickly.
    Read more

    Second drivers

    There are times when you might need to add another driver to your insurance, like a spouse or partner. With Zurich, this has its advantages too.

    If your second driver is involved in an accident, you’re still fully covered and entitled to a complimentary courtesy car when using one of our approved repairers for the duration of your repairs.

    Conditions apply. UK residents only.

    Continuous insurance enforcement

    From 4th February 2011, legislation requires the registered keeper of a vehicle to ensure insurance cover is maintained at all times, unless a Statutory Off Road Notification (SORN) has been made.
    Read more