Coronavirus - frequently asked questions for Brokers

We understand that this is a very unsettling time and are closely monitoring the Coronavirus 2019-nCOV outbreak. We know you are experiencing a high level of enquiries from your customers and as always we are here to support you, so we’ve created some answers to frequently asked questions which may help. We will continue to update this website with information as it develops.

Our responses below are correct at the time of publication but, given the nature of the emerging trends, may be subject to change.

Businessman taking

General FAQs for Brokers

General information for brokers and their business customers

business people

Home and Motor FAQs for Personal Lines Brokers

Information on Coronavirus for brokers with clients who have home and motor policies

fleet of cars

Fleet FAQs for Brokers

Information for brokers with clients who have motor fleets

woman on the phone

Making a claim - FAQs

Frequently asked questions about our claims process


Covid19 - Business interruption

Information for brokers about business interruption insurance

office building

Closing premises

Further guidance and information for customers temporarily closing their premises.