Make a SME insurance claim

We are committed to making the claims process as simple as possible for your customers. If they need to make a claim, a dedicated claims expert will be in touch within 24 hours with the final payment paid within 72 hours of receiving the final documentation.

The information below is for making a SME claim. If you do not hold a SME policy, please see below:

Zurich claims chatbot

Welcome to Zara, the Zurich Claims Chatbot, which you can use for SME insurance motor and property claims. For all other claims please contact us by phone or email using the contact us details below the chat bot.

To make a change simply hover over your previous response and click on the pencil icon to change your answer.

Privacy statement

  • Chatbot is provided to you, on our behalf by Spixii, the trading name of Momentum Technologies Ltd.
  • To help manage your claim we will need to collect personal information about you including your name, address and contact details.
  • Please give a description of the incident and do not provide any sensitive information about yourself eg health details or images of people, just a factual description of the incident.
  • Personal details you provide to us via Chatbot will not be used for any other purposes except claims management and any information held within the Chatbot will be depersonalised within 30 minutes of the claim being reported.
  • If you would like to know how we use your information, you can read our privacy policy, and for information about how we process your data, you can read our fair processing notice.

Alternatively make a claim using the details below

Our claims philosophy 

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We paid out on average 99% of insurance claims made by our UK customers in 2018

Expert UK-based claims team

Quick claims settlement on small motor and property claims

Easy to report a claim. Contact us by phone, email or via online form

What happens next?

We’re working hard to ensure making a claim with Zurich is as easy and straightforward as possible, but it always helps to know what’s going to happen next. Our simple one page guides take you step by step through the process.