Make a SME insurance claim
We are committed to making the claims process as simple as possible for your customers. If they need to make a claim, a dedicated claims expert will be in touch within 24 hours with the final payment paid within 72 hours of receiving the final documentation.
The information below is for making a SME claim. If you do not hold a SME policy, please see below:
Zurich claims chatbot
Welcome to Zara, the Zurich Claims Chatbot, which you can use for SME insurance motor and property claims. For all other claims please contact us by phone or email using the contact us details below the chat bot.
To make a change simply hover over your previous response and click on the pencil icon to change your answer.
- Chatbot is provided to you, on our behalf by Spixii, the trading name of Momentum Technologies Ltd.
- To help manage your claim we will need to collect personal information about you including your name, address and contact details.
- Please give a description of the incident and do not provide any sensitive information about yourself eg health details or images of people, just a factual description of the incident.
- Personal details you provide to us via Chatbot will not be used for any other purposes except claims management and any information held within the Chatbot will be depersonalised within 30 minutes of the claim being reported.
Alternatively make a claim using the details below
Our claims philosophy
What happens next?
We’re working hard to ensure making a claim with Zurich is as easy and straightforward as possible, but it always helps to know what’s going to happen next. Our simple one page guides take you step by step through the process.