Make a business insurance claim

We are committed to making the claims process as simple as possible for your customers. If they need to make a claim, a dedicated claims expert will be in touch within 24 hours with the final payment paid within 72 hours of receiving the final documentation.

The information below is for making a Business claim. If you do not hold a Business policy, please see below:


Zurich claims chatbot

Welcome to Zara, the Zurich Claims Chatbot, which you can use for business insurance motor and property claims. For all other claims please contact us by phone or email using the contact us details below the chat bot.

To make a change simply hover over your previous response and click on the pencil icon to change your answer.

Privacy statement

  • Chatbot is provided to you, on our behalf by Spixii, the trading name of Momentum Technologies Ltd.
  • To help manage your claim we will need to collect personal information about you including your name, address and contact details.
  • Please give a description of the incident and do not provide any sensitive information about yourself eg health details or images of people, just a factual description of the incident.
  • Personal details you provide to us via Chatbot will not be used for any other purposes except claims management and any information held within the Chatbot will be depersonalised within 30 minutes of the claim being reported.
  • If you would like to know how we use your information, you can read our privacy policy, and for information about how we process your data, you can read our fair processing notice.

Alternatively make a claim using the details below

fleet of cars

Motor

zlclaims@uk.zurich.com

0800 302 9057

We may record or monitor calls to improve service

suitcase

Personal accident and business travel

mechanic

Repairing or replacing glass

woman on the phone

Other enquiries

For full list of Zurich contacts and office locations contact us.

Our claims philosophy 

tick box

We paid out on average 99% of insurance claims made by our UK customers in 2018
icon

Expert UK-based claims team
icon

Quick claims settlement on small motor and property claims
claims

Easy to report a claim. Contact us by phone, email or via online form