Zurich Broker Learning

Develop your team with e-Learning

Developed with our partners, Searchlight Solutions, Zurich Broker Learning is an online platform which allows your employees to develop their insurance knowledge while keeping up-to-date with the latest news and changes affecting the industry.

If you’d like to register for Zurich Broker Learning, please get in touch with your local Zurich contact or email us at gbz.distribution.team@uk.zurich.com

  • Key benefits

    • Up to 20 licences per broker
    • Courses available:
      • Insurance Basics – 10 tutorials (total 38 CPD points)
      • Compliance Basics – 17 tutorials (total 66 CPD points)
      • Senior Managers and Certification Regime (SM&CR) – 3 tutorials (total CPD points variable)
    • Access full, up-to-date records at any time
    • Access automatically generated reports to help address the regulator’s requirement for evidence of competence
    • Import historic records from alternative e-learning platforms

    To enquire about additional licences, please get in touch with your Zurich contact.

  • Course details

    1. Insurance Basics Programme (10 Tutorials)

    The Insurance Basics programme has been designed to provide a foundation level understanding of insurance and how it works. It offers a very useful introduction to insurance particularly for those new to the industry and is an excellent base from which individuals can start to build up technical skills.

    The programme covers the following tutorials:

    • Policy Construction
    • Principles of Insurance - Introduction
    • Lloyd's and the London Market
    • General Insurance Market Products - Commercial Insurances
    • General Insurance Market Products - Liability Insurance
    • UK General Insurance Market
    • Claims Processes - Introduction
    • Underwriting - the Process
    • FCA Regulations - An Introduction and Overview
    • Sanctions in General Insurance

    Each tutorial attracts 4 CPD points which equates to 1 hour CPD, except for the Principles of Insurance - Introduction tutorial which attracts 2 CPD points, equating to ½ hour CPD.

    Total CPD available = 38 CPD units / 9½ hours (provided an individual completes all the elements in the Insurance Basics Programme)

    2. Compliance Basics Programme (17 Tutorials)

    The Compliance Basics programme has been created to keep staff up-to-date on the regulations impacting the insurance industry. It is designed to ensure foundation level understanding of compliance and how it works.

    • FCA Regulations - An Introduction and Overview
    • FCA Regulations - An Introduction to Conduct Risk
    • FCA Regulations - ICOBS
    • FCA Regulations - Claims Handling
    • FCA Regulations - Client Money
    • FCA Regulation - Conflicts of Interest
    • FCA Regulation - Contract Certainty
    • FCA Regulations - Complaint Handling
    • FCA Regulations - Treating Customers Fairly
    • Bribery and Corruption
    • Data Protection including GDPR
    • The EU Insurance Distribution Directive (IDD)
    • Financial Crime
    • Insurance Act 2015
    • Introduction to Insurance Fraud
    • Money Laundering
    • Training and Competence

    Total CPD available = 66 CPD units / 16 ½ hours (provided an individual completes all the elements in the Compliance Basics Programme)

    3. Senior Managers & Certification Regime (SM&CR)

    The SM&CR programme is delivered through three tutorials.

    1. SM&CR for solo regulated firms – 4 CPD units / 1 hour CPD

      This tutorial provides a good overall understanding of the regime which replaces the Approved Persons regime for all solo regulated firms.

      The tutorial covers:

      • The purpose of SM&CR, the firms to which it applies and the components of the regime
      • The regime as it applies to Senior Managers and the documentation and approvals required
      • Certification Functions and explains how a firm should assess whether their staff are fit and proper to carry out these roles
      • A list of the Conduct Rules and gives a high level view of the reporting requirements in the event of a breach.
    2. The Individual conduct rules – 4 CPD units / 1 hour CPD

      This tutorial explains the Individual Conduct Rules and to whom they apply. It is aimed at Certified Persons and other staff captured by the COCON rules; there is a separate COCON tutorial for Senior Managers.  It includes scenarios which help to explain the practical impacts of the rules.

      The tutorial covers:

      • Each individual rule and explains the behaviour required by individuals in order to comply
      • What should be taken into account when assessing compliance and what happens in the event of a breach
      • The additional rules for Senior Managers and briefly outlines how these additional rules may impact other staff
    3. The Conduct Rules for Senior Managers – 6 CPD units / 1½ hours CPD

      This tutorial covers both the Individual and Senior Managers Conduct Rules, it looks at each rule and explains how these apply to Senior Managers. It also covers what should be taken into account when assessing compliance as well as the training and breach notification requirements. The tutorial includes scenarios which help to explain the practical impacts of both the Individual and Senior Managers Conduct Rules.

      The tutorial covers:

      • Each Individual and Senior Manager COCON rule and explains the behaviour required by individuals in order to comply
      • What should be taken into account when assessing compliance, the training requirements and what happens in the event of a breach
  • About Searchlight

    searchlight logo

    Searchlight is one of the UK’s leading providers of training services to the insurance and financial services industry.

    Searchlight were the first company to be accredited with a certificate of excellence for training providers by the Financial Services Skills Council and are a recognised training provider for The Institute of Leadership and Management.

    For more information about Searchlight, visit www.searchlightsolutions.co.uk