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You can find full details of the servicing and underwriting of our products in our Full Cycle EDI Guides below:

pdf icon   Car Broker Full Cycle EDI Guide

pdf icon   Home Broker Full Cycle EDI Guide


Important information

From 1 October 2014, we have increased the standard blanket cover limits on our Home Solutions 2 policy to £100,000 for contents and £1 million for buildings.

Please read the information below regarding the valuables limit and renewal adjustments.


Valuables limit

If your customer requires an adjustment to their policy with effect from a date prior to renewal, where contents cover is included, please be aware that the documentation may indicate the valuables limit of their policy has been reduced to 30% of the contents SI. Please be aware that this is not our intention and is due to SSP only being able to hold one set of documents in the system. At renewal this will be the correct limit due to the higher blanket sum insured which will appear on the documents. In the event of any claim in the meantime, Zurich will honour the previous higher limit.


Adjustments during the renewal window

If your customer requires an adjustment to their policy during the renewal window, if the adjustment is processed prior to confirmation of renewal this may create issues with the document output. Therefore, we would ask that the renewal is confirmed prior to any adjustment being made to ensure documents show correct policy limits.

If the adjustment is effective prior to the renewal date this may lead to the existing sum insured limits being populated on the customer documentation at renewal. If the customers renewal confirmation documents do not show the updated sum insured limits following a mid-term adjustment we would request that you process an adjustment with effect from the renewal date which will lead to the update of the limits. This can be achieved by a minor amendment to the sum insured, for example increasing contents sum insured from £50,000 to £50,001 or Buildings sum insured from £500,000 to £500,001.

Activation process

If you are a new user of the SSP Purebroking system, please use our below switch on notes to prevent problems with your EDI transmissions

SSP Purebroking Home – Insurer Scheme Switch On Instruction
SSP Purebroking Motor – Insurer Scheme Switch On Instruction

Payments (Solutions 2)

Annual payments

If your customer wishes to pay annually, payment arrangements should be made with yourselves directly. The premium will appear on your next monthly statement of account. Please remember you should not send customer credit or debit card details to us.

Paying by instalments

Due to a Software House limitation, Direct Debit facilities are currently unavailable.

Statements

Solutions 2 business statements

You will receive a separate statement for any business on Solutions 2. Settlement of this statement should be made by either cheque or BACS payment:

Cheque payment

Please return your statement and cheque payment to the following address:

Zurich Insurance plc
PO Box 200
Bolton
BL1 9UJ

BACS payment

Please notify accounts@zurichbrokers.co.uk and send your BACS payment to the new bank account and sort code specified on your statement. Please use your Zurich Agency Number as the payment reference. By doing this, we can ensure your payment will be allocated and processed quickly.


Solutions 1 business

If you have Solutions 1 business with us, you will continue to receive your usual statement for separate settlement to the address below:

Zurich Insurance plc
PO Box 215
Fareham
PO15 7DA

For more information

» Contact us

Our claims service

Your clients can rely on our expertise and support whenever they need us.

» Claims enquiries

» Our claims proposition

Obtaining new policy number ranges

You can contact the Zurich Helpdesk on 0800 026 1771 and a member staff will be able to help you with your policy number allocation.