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You can find full details of the servicing and underwriting of our products in our Full Cycle EDI Guides below:

pdf icon   Car Broker Full Cycle EDI Guide

pdf icon   Home Broker Full Cycle EDI Guide

Important Information

From 1 October 2014, we have increased the standard blanket cover limits on our Home Solutions 2 policy to £100,000 for contents and £1 million for buildings.

Please read the information below regarding the valuables limit and renewal adjustments.

Please be aware that due to restrictions in the FCEDI process where we have invited renewal on the increased blanket sums insured, the amended valuables limit will not automatically update on your system. This will not be populated on the documentation or sent back to us in the renewal confirmation.

If any adjustment is processed to the policy with effect from renewal date this will update the limit.

We would request that once you have confirmed the renewal, if you have no further adjustments to make to the policy, you process an adjustment with effect from renewal date and input ‘1’ into the valuables limit. When this adjustment is quoted, it will trigger all the correct limits to be populated but should not affect the policy premium. We apologise for any inconvenience and would like to reassure you that this is a temporary arrangement and we are working on a long term solution.

Activation process

If you are a new user of the OpenGI system, please use the switch on notes below to prevent problems with your EDI transmissions.

Payments (Solutions 2)

Paying by instalments

Our Eazipay monthly instalment plan means that your customers’ monthly payments can be collected from their bank or building society account by direct debit.
Please note: Service charge is 10% representative, with a representative APR of 22.5%

Payments

We will aim to collect the customers first payment within 10 days of the policy cover commencing. Thereafter we will collect the remaining premiums at monthly intervals by Direct Debit.

The customers’ Payment Calendar containing a Consumer Credit Agreement will need to be signed and returned to us at:
Zurich Insurance plc
PO Box 200
Bolton
BL1 9UJ

Annual payments

If your customer wishes to pay annually, payment arrangements should be made with yourselves directly. The premium will appear on your next monthly statement of account. Please remember you should not send customer credit or debit card details to us.

Statements

Solutions 2 business statements

You will receive a separate statement for any Solutions 2 business. Settlement of this statement should be made by either cheque or BACS payment:

Cheque payment

Please return your statement and cheque payment to the following address:

Zurich Insurance plc
PO Box 200
Bolton

BL1 9UJ

BACS payment

Please notify accounts@zurichbrokers.co.uk and send your BACS payment to the new bank account and sort code specified on your statement. Please use your Zurich Agency Number as the payment reference. By doing this, we can ensure your payment will be allocated and processed quickly.

Solutions 1 business

If you have Solutions 1 business with us, you will continue to receive your usual statement for separate settlement to the address below:

Zurich Insurance plc
PO Box 215

Fareham
PO15 7DA

For more information

» Contact us

Our claims service

Your clients can rely on our expertise and support whenever they need us.

» Claims enquiries

» Our claims proposition

Obtaining new policy number ranges

You can contact the Zurich Helpdesk on 0800 026 1771 and a member staff will be able to help you with your policy number allocation.