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You can find full details of the servicing and underwriting of our products in our Full Cycle EDI Guides below:

pdf icon   Car Broker Full Cycle EDI Guide

pdf icon   Home Broker Full Cycle EDI Guide

Payments (Solutions 2)

Paying by instalments

Our Eazipay monthly instalment plan means that your customers’ monthly payments can be collected from their bank or building society account by direct debit.
Please note: Service charge is 10% representative, with a representative APR of 22.5%


We will aim to collect the customers first payment within 10 days of the policy cover commencing. Thereafter we will collect the remaining premiums at monthly intervals by Direct Debit.

The customers’ payment calendar, which contains a Consumer Credit Agreement, will need to be signed and returned to us at:

Zurich Insurance plc
PO Box 200

Annual payments

If your customer wishes to pay annually, payment arrangements should be made with yourselves directly. The premium will appear on your next monthly statement of account. Please remember you should not send customer credit or debit card details to us.


Solutions 2 business statements

You will receive a separate statement for any Solutions 2 business. Settlement of this statement should be made by either cheque or BACS payment:

Cheque payment

Please return your statement and cheque payment to the following address:
Zurich Insurance plc
PO Box 200

BACS payment

Please notify accounts@zurichbrokers.co.uk and send your BACS payment to the new bank account and sort code specified on your statement. Please use your Zurich Agency Number as the payment reference. By doing this, we can ensure your payment will be allocated and processed quickly.

Solutions 1 business

If you have Solutions 1 business with us, you will continue to receive your usual statement for separate settlement to the address below:

Zurich Insurance plc
PO Box 215


PO15 7DA

For more information

» Contact us

Our claims service

Your clients can rely on our expertise and support whenever they need us.

» Claims enquiries

» Our claims proposition

Obtaining new policy number ranges

You can contact the Zurich Helpdesk on 0800 026 1771 and a member staff will be able to help you with your policy number allocation.