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January 2017

You will be aware of the regulatory changes which took effect from 1 August 2016. The change has been brought about by the Competition and Markets Authority (CMA) Private Motor Insurance Market Investigation Order 2015. This order aims to explain no claims discount protection and how it works in order for your customers to make an informed decision when purchasing car insurance.

All customers receiving a quote for, or accepting an offer of no claims discount protection will receive a no claims discount schedule at quote and point of sale, which includes the following:

  • Prescribed statements explaining how no claims discount protection works

  • The number of no claims discount years that have been included in the offer/acceptance

  • The price of no claims discount protection

  • The average percentage discount offered to customers for each level of no claims discount granted

  • Step back formula showing the effect of any claims on the customer's no claims discount level both with and without no claims discount protection


We have updated our front end systems and documentation suites to ensure compliance to the order. You are expected to provide this information verbally when discussing no claims discount protection with your customers.

In addition to the information issued to the customer, insurer’s and brokers have to issue a compliance statement to the Competition and Markets Authority (CMA) to confirm compliance with the order on an annual basis, this statement is due by 1 February 2017. The CMA will be monitoring compliance to ensure that consumers benefit fully from the order’s provisions.

In order to issue the compliance statement you are required to obtain the average discounts, which can be accessed in the link below.

Please click here to view Zurich’s average discounts

For more information please contact your Account Executive.


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