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December 2017

In order to improve the service we provide you with, we have restructured our Finance Operations team so that our collections and general accounting processing services are based in one location.

As a result, we are implementing some changes which will mean that you will now be managed by a new team of Account Handlers in India.

When do these changes take effect?

These changes will affect all your general insurance accounts and take effect from December 2017 through to February 2018.

All team telephone numbers and group email addresses associated to the Finance Operations functions will remain unchanged. Individual Handler contact details will change and will be shared with you via the monthly account statement process.

Please ensure that the relevant team members in your office have been informed of these changes. We look forward to continuing to work together.

If you have any questions regarding this change, please speak to your dedicated Zurich contact. Alternatively you can email us at

Any account statements handled by Broker Direct on Zurich's behalf are unaffected by these changes.

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