We use cookies to provide you with a responsive service to make your experience of our website(s) better. Please confirm that you agree to our use of cookies in accordance with our cookies policy. By continuing to use our website we will assume that you are happy to receive non-privacy intrusive cookies. Please be aware that if you disable cookies some functionality on the site will not work.

Alternatively, read our cookies policy to find out more about our cookie use and how to disable cookies.

Accept and continue

Many of our regional offices remain closed today so we apologise for any inconvenience in contacting us. Many colleagues are working from home so email may be the best option if you have a contact. Please stay safe and follow local weather advice.


Commercial Lines and ZTrade

Commercial Lines

To report all new Commercial Lines and ZTrade Claims:


0800 302 9055

For existing claims enquiries:


0800 868686

» View all email addresses.

Personal Lines

To report Personal Lines claims, please contact the relevant segment:

» Motor

» Home

» Navigators & General

» Zurich Private Clients

Online Trading


For technical assistance and password queries relating to ZTrade (not including claims reporting):




0800 068 1806


Our office locations

For maps, postal addresses and switchboard numbers:

» Find an office

Stationery Ordering

Place an order for your Personal Lines stationery ordering.

» Order stationery

Motor Insurance Database (MID)

For background information on the MID or MID queries:

0800 085 0597


Broker Account settlement queries

When settling your Zurich Solutions 2 Personal lines accounts please use the following details, quoting your Agency Number, which can be found on your agency statement:

Zurich Insurance Plc by BACS or Faster Payment

Sort Code: 20-55-34

Account No: 43071448

If you would like to discuss your agency account, please contact your account handler on 0800 923 4235, who will be happy to help.