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At the time of a claim, SME customers want their business back up and running quickly and efficiently to minimise any threat to their livelihood. Our SME claims teams are set up to minimise disruption to day-to-day business.

That’s why we have:

  • A single claim reporting number
  • UK based claims teams
  • A specialist SME property claims team
  • Speedy telephone answering rates
  • Where possible we seek to resolve small property claims in the first phone call
  • Approved repairers who can start repairs straight away

Defending claims can also be a big deal for a small business. That’s why we have specialist teams to help defend them, providing:

Zurich in Action

SME customer claim process