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Our dedicated Accident and Health claims team has a wealth of industry experience and expertise. They deal with claims ranging from minor work and home-related injuries, right through to fatalities and catastrophic personal injury claims.

We make sure we keep it simple for customers and brokers through:

  • Dealing with claims swiftly and professionally
  • Our claims personnel are specially selected and trained to ensure a sensitive, confidential and courteous approach is consistently delivered
  • Monitoring our claims handling quality through an independent Quality Assurance Team, who conduct independent reviews of claims
  • Monitoring service levels through extensive key performance indicators

At Zurich, we recognise that as well as ensuring an individual claim is handled in the correct manner, it is also vital to participate in issues pertaining to the wider claims landscape, on behalf of society. Our Strategic Claims Team lobby government and the insurance industry to ensure that both the views of customers and our own is heard when new legislation is created.

Understanding Fraud

Watch our short infographic on how we're working together with brokers to fight fraud

» launch the infographic