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In recognition of their importance to us, we offer our largest customers added claims service benefits, in addition to the specialist expertise we offer as standard:

  • A dedicated Claims Account Manager (CLAM) - The CLAM will oversee claims, and work with the customer and broker to improve the claims experience, provide a claims review process to keep everyone up to date and smooth out any claims issues that may crop up.
  • Rehabilitation - Many businesses seriously underestimate the costs of day-to-day accidents and injuries. Zurich Rehabilitation helps your customers reduce the costs of injuries and accidents at work by helping employees return to work sooner.
  • Special Handling Instructions - We are able to tailor parts of our claims service to ensure it complements the customer’s operations.
  • Nominated handlers - Where appropriate, we can provide nominated handlers to smooth the claims process.

Zurich in Action

Corporate customer claim case study