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We have a Claims Vendor Management team ensuring that we purchase the goods and services of claims suppliers in a controlled and FCA compliant manner.

 Our choice of suppliers is based on a total value approach, rating suppliers not only on cost but also on customer service and experience.

We obtain monthly MI, monitor credit ratings, and hold periodic review meetings with each of our key suppliers to discuss performance issues and potential improvements to the arrangements between us.

Our suppliers include:

  • Legal services, solicitors and barristers, cost auditors
  • Uninsured loss recovery
  • Forensic accountants
  • Car repairs, recovery and hire
  • Medical investigation and rehabilitation
  • Private investigators
  • Vehicle salvage
  • Property engineering
  • Loss adjusters
  • Glass replacement - for vehicle and property
  • Property mitigation (drying, alternative accommodation, computer and electrical repair etc.) 


 Legal Panel

Zurich works closely with a panel of solicitors who are experts in the defence of civil litigation.

We have agreed levels of service and fee scales with our solicitors to enable us to oversee the quality of their work.

Our solicitors will work closely with customers to manage their litigation.



Key customer benefits

• Customers gain the benefit of using Zurich’s buying power to get the best rates and service

Our approved panel of solicitors in England, Wales, Scotland and Northern Ireland is as follows:


DAC Beachcroft
Campbell Fitzpatrick

Non Motor

Barlow Lyde & Gilbert
Berrymans Lace Mawer
Buller Jeffries
Vizards Wyeth
Campbell Fitzpatrick