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Claims for subsidence on properties can be complex and require specific experience to be managed effectively. We ensure quick and appropriate decisions to proactively manage the claim to the best conclusion.

  • We have a dedicated Subsidence Hub with nine experts.
  • We can allocate specific specialised resource to subsidence claims to make sure the right person with the right experience is dealing with the claim.
  • In complex cases, we implement our Major Loss methodology, visiting the site with loss adjusters and other experts to get to grips with the case. We are the only insurer to do this.
  • Our in-house resource is supplemented by a partnership with Cunningham Lindsey subsidence experts.
  • We have direct knowledge of the level of expertise needed to deal with the technical extremes that sometimes present themselves.
  • Our joined up approach to settling subsidence claims results in less delay and therefore less impact on the customer’s business.

Understanding Fraud

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