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At Zurich, we arrange repairs for thousands of vehicles a year. We have built up a market leading Approved Repairer Network to make sure that you get a convenient, high quality service which helps manage costs by reducing time off the road and controlling cost of repair.

We make the repair as convenient as possible:

  • We’ll collect and redeliver your customer’s car or van to a place convenient for them or, in some cases, we can even carry out the repairs at their home or office in one day
  • We’ll give them a courtesy car during the repair
  • We’ll tell you how long the repair should take, if that changes and you can track the repair progress online
  • Our repairers have the capability to repair vans as well as cars and have most manufacturers’ approvals
  • If they are a fleet customer, we can arrange to bill them their excess and VAT directly
  • When the vehicle comes back it will have been washed and vacuumed

We offer a high quality repair service:

  • We offer a 3 year guarantee or match the manufacturer’s warranty, whichever is longer
  • We only use manufacturers’ parts (where these are still available)  
  • All garages have the British Standards Institute kitemark PAS 125 
  • Our network has the most manufacturer’s approvals for bodywork repair 

We make sure that the repair is as speedy as possible:

  • Approved repairers can start work straight away. For some repairs, we can offer a mobile solution, at your customer's premises with repairs completed within the day
  • Zurich has a team dedicated to managing our suppliers to ensure that you get great service

Key customer benefits

• Convenience at the time of a loss

• Quality guaranteed repairs

• Peace of mind