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Claims costs and ultimately premium levels can be greatly influenced if Zurich is notified early, allowing us to proactively manage any third party claim.

Our priority is to manage the cost of third party claims and ensure they are kept to an absolute minimum. 

Liability Investigation

  • We focus on establishing legal liability as early as possible, where appropriate, so cases can be settled as quickly and economically. 
  • The Motor Liability Investigation Team (MLIT) role is to proactively investigate third party motor claims, allowing us to make the correct liability decisions within the MOJ timescales and therefore handle claims more quickly and economically.

Litigation Management

  • Our litigation strategy is to ensure any action received is unavoidable. We proactively manage claims and ensuring evidence is fully collated as early as a possible, to enable the handler to make the correct decisions on liability and quantum.
  • We also have strategies in place to deal with Claimant law firms who issue proceedings at the earliest opportunity.

Personal Injury

  • Our two Personal Injury Motor teams focus on MOJ cases and on non-MOJ.
  • Our team in Glasgow deals with cases that fall under Scottish and Northern Ireland legal jurisdiction. 

Recovery from Third Parties

  • An equally essential part of managing the cost of claims is the recovery of money from third-parties.
  • Zurich's specialist team concentrate on recoveries from third parties. They have access to a variety of operating systems to help them track down third parties in a professional and timely way, backed up by a panel of litigation experts where this is required

Understanding Fraud

Watch our short infographic on how we're working together with brokers to fight fraud

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