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When customers’ vehicles are damaged we need to ensure that the claim is dealt with as quickly and efficiently as possible. When a third party vehicle is damaged, we need to control the cost of the repair closely, and be able to tackle attempted fraud.

  • To control cost we have an internal Motor Engineering Unit (MEU). The unit controls our capacity and technical know-how in Motor Engineering.

  • Our front line technology allows remote viewing of repairs and audit of repairs where appropriate.

  • Our field engineers not only physically examine vehicles for repair to but also undertake post repair audits to ensure that the repairs are of the highest quality.

  • Our internal and external engineers have extensive experience of commercial vehicles. No matter how complicated our customer’s vehicle fleet is, we have the right knowledge to get it repaired or value it properly.

Zurich in Action

Major incident as a result of an arson attack

Major incident as a result of a serious fire and explosion