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At Zurich, we have an in-house resource of trained and qualified forensic experts. They offer a desktop triage at the beginning of a claim so that appropriate cases are more likely to benefit from a full forensic investigation.


  • Our engineers specialise in thermal (fire), mechanical and electrical damage. Once a decision has been made to undertake a forensic investigation, the engineer’s priorities are to identify cause, determine liability and establish the prospects and strategy for recovery.

  • We are very successful at pursuing and obtaining recoveries from other parties, thereby reducing the customer’s risk profile.

  • We have worked with Fire Services around the country to train firemen in vehicle fire investigation to improve the immediate on site investigations in vehicle fires.

Zurich in Action

Investigation of a fire claim

Wiring issue identified