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Navigating the complex and high-cost landscape of third party credit hire claims can pose quite a challenge to other insurers. At Zurich, we use the expertise of our handlers together with our innovative tools to ensure that these claims are pro-actively managed to completion, thus containing costs and reducing fraud.

 

  • Market leading in Credit Hire Management, VCASE is a credit hire management tool built in-house by Validus. The system handles credit hire management from point of notification through to settlement of the payment pack.

 

  • Our handlers are highly skilled at recognising discrepancies in payment packs, and will challenge Credit Hire Organisations (CHOs) on any unjustified costs presented.

 

  • Smart payment functions enable swifter settlements for CHOs that have a proven history of accurate and complete payment packs.

Key customer benefits

• Proactive credit hire handling

• Cross-market fraud checks

• Strategic approach to tackling Credit Hire Organisation (CHO) behaviour and performance

• Real time MI to spot and deal with targeted CHO activity

• Rapid feedback mechanism to maximise the knowledge among specialist staff of the latest credit hire developments