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At Zurich we have the capacity, experience and capability to deliver efficient and excellent service. We have expert dedicated teams and fast processes.

 

Zurich aims to settle claims fast, give quick decisions and ensure quality of service to give customers speedy resolutions. Our experts will be familiar with even the most complex, unusual claims and use their knowledge to minimise disruption to businesses.

Zurich Approved Repair Network

Zurich Approved Repairer Network

We have built up a market leading Approved Repairer Network to make sure that you get a convenient, high quality service.
Major  Incident Management

Major Incident Management

At Zurich, we like to use our expertise to be proactive in helping our customers during major incidents.
Claims Account Managers (CLAMS)

Claims Account Managers (CLAMS)

Our Claims Account Managers (CLAMs) are a team of claims professionals who work closely with our larger customers.

Zurich works to control the costs of claims, and therefore premiums through our expertise, our strong relationships, and economies of scale.

Fraud Team

Fraud Team

We take a robust, market leading approach to fraud.
Third Party Teams

Third Party Teams

Specialist teams handle third party property damage or injury claims.
Motor Engineering Unit (MEU)

Motor Engineering Unit (MEU)

Our in-house Motor Engineering Unit enables us to manage both customer and third party motor claims quickly and efficiently.
Credit Hire Management

Credit Hire Management

Our expertise in third party credit hire is led by our skilled handlers and market leading credit hire management tool, VCASE.
Complex Injury Team

Complex Injury Team

All injury claims of utmost severity are handled by our Complex Injury Team.

Zurich’s experts work to high quality standards, and keep an eye out for future trends.

Vendor Management

Vendor Management

We have a Claims Vendor Management team ensuring that we purchase the goods and services of claims suppliers in a controlled and FCA compliant manner.
Forensic Motor Engineering

Forensic Motor Engineering

At Zurich, we have an in-house resource of six trained and qualified forensic experts.
Governance and Quality Assurance Team (QAT)

Governance and Quality Assurance Team (QAT)

We have a best practice approach to establishing systems of compliance and maintaining them.