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To ensure that our claims teams meet all internal and external regulatory compliance requirements, Zurich have a best practice approach to establishing systems of compliance and maintaining them.


  • Governance - To provide our customers with confidence we adhere to a framework prescribed by our regulatory bodies.

  • Claims Audit Programme - This internal self-audit programme is designed to ensure that we have an operationally efficient management performance and excel technically.

  • Continuous Quality Review- Each claims office has a robust on-going Continuous Quality Review (CQR) process, which involves a thorough review of a selection of claims, per handler per month.

Understanding Fraud

Watch our short infographic on how we're working together with brokers to fight fraud

» launch the infographic