To provide you with the best possible experience this website uses cookies. For more information please read our cookie policy

Please note that by using this website you are agreeing to the use of cookies by Zurich on this and our other UK websites.


To ensure that our claims teams meet all internal and external regulatory compliance requirements, Zurich have a best practice approach to establishing systems of compliance and maintaining them.

  • Governance - To provide our customers with confidence we adhere to a framework prescribed by our regulatory bodies.

  • Claims Audit Programme - This internal self-audit programme is designed to ensure that we have an operationally efficient management performance and excel technically.

  • Continuous Quality Review- Each claims office has a robust on-going Continuous Quality Review (CQR) process, which involves a thorough review of a selection of claims, per handler per month.

Understanding Fraud

Watch our short infographic on how we're working together with brokers to fight fraud

» launch the infographic