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To maximise customer benefit, our complex injury team take a proactive approach. We have the expertise, resources and a dedicated team of experienced claims handlers to give you peace of mind.


  • Our early contact with the injured party and/or their solicitor, seeks to build a trusted relationship. This enables both parties to agree a strategy for the case, which places the claimant at the centre of the process, and enables early rehabilitation to be utilised.

  • When the team receives a new claim, they work with our experts, such as occupational therapists and employment consultants, who will assess the injured person’s needs and establish the level and type of help required.

  • The team work with our legal counsel, consultant engineers, forensic accountants and employment consultants to assist in containing costs.

  • Zurich has an experienced team dealing solely with the largest motor and liability injury claims, and work with a specialised panel of counsel with similar extensive experience in complex injuries.

  • We believe in building strong, transparent, long-term relationships with both customers and brokers, as well as with the claimant community. Such relationships ensure that we manage the claim in the most effective way.

Key customer benefits

• Effective reputation management

• Cost control to fastest possible settlement

• Awareness of progress and involvement in decision making

Understanding Fraud

Watch our short infographic on how we're working together with brokers to fight fraud

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