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Our Claims Account Managers (CLAMs) are a team of claims professionals who work closely with our larger customers.


  • CLAMs work closely with the customer to understand their individual requirements and to tailor our claims service to ensure that any special handling instructions are embedded into the handling of their claims.

  • The CLAMs undertake regular file reviews to ensure the customer is fully aware of the status of their claim.

  • CLAMs offer insights into legal developments and, if applicable, ways to improve claims defensibility.

  • The CLAM is the liaison point in the unlikely event of any claims service issues.

  • The CLAM adds value to the customer experience by building a long-term relationship which utilises their claims knowledge and expertise to exceed the customer’s expectations.

Key customer benefits

• Strong insurer/broker/customer relationships

• Claims management/mitigation for larger customers = improved claims defensibility