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At Zurich, we believe that good claims handling starts before the claims come in. We work closely with government departments and industry bodies to ensure that the voice of our customers is heard when new legislation is on the table.


  • Our technical specialists, in conjunction with our panel solicitors, actively look for court cases to potentially take to appeal in order to obtain a change in judicial outlook that may assist us and our customers in the future.

  • Our experience shows that picking the correct cases to appeal can shape the nature of claims for years to come and therefore has an overall benefit for us and our customers, protecting us from future litigation.

  • Taking action to manage future litigation not only reduces Zurich’s claims spend but our customers can also be reassured that our approach to claims is as proactive as possible and, in Zurich, they have a strong partner who is not afraid to fight their corner in the right cases.

Key customer benefits

Protection against future claims developments