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At Zurich we have the capacity, experience and capability to deliver efficient and excellent service. We have expert dedicated teams and fast processes.

 

Zurich aims to settle claims fast, give quick decisions and ensure quality of service to give customers speedy resolutions. Our experts will be familiar with even the most complex, unusual claims and use their knowledge to minimise disruption to businesses.

Claims Account Managers (CLAMS)

Claims Account Managers (CLAMS)

Our Claims Account Managers (CLAMs) are a team of claims professionals who work closely with our larger customers.
Third Party Teams

In-House Claims Inspectors

The Claims Inspectorate team consists of 42 vastly experienced claims inspectors who cover the whole country. 
Major  Incident Management

Major Incident Management

At Zurich, we like to use our expertise to be proactive in helping our customers during major incidents.

Zurich works to control the costs of claims, and therefore premiums through our expertise, our strong relationships and economies of scale.

Zurich Approved Repair Network

Occupational Disease Claims

Zurich is the largest Occupational Disease claims handler in the UK. Our centre has over 60 staff with a high level of disease claims experience.
Claims Account Managers (CLAMS)

Medical Management

The Medical Management Team provides both pre and post claim solutions to meet the needs of our customers and claims handlers.
Complex Injury Team

Complex Injury Team

All injury claims of utmost severity are handled by our Complex Injury Team.
Fraud Team

Fraud Team

We take a robust, market leading approach to fraud.

Zurich’s experts work to high quality standards, and keep an eye out for future trends.

Governance and Quality Assurance Team (QAT)

Governance and Quality Assurance Team (QAT)

We have a best practice approach to establishing systems of compliance and maintaining them.
Vendor Management

Vendor Management

We have a Claims Vendor Management team ensuring that we purchase the goods and services of claims suppliers in a controlled and FCA compliant manner.
Credit Hire Management

Strategic Claims Management

We work closely with government departments and industry bodies to ensure that the voice of our customers is heard when new legislation is on the table.