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Our expertise and capabilities

Our expertise makes the difference when your customers need to make a claim. All of our motor claims handlers are qualified experts and have specialist knowledge – so they understand the nature of the claim and can proactively move it forward:


  • Report claims any time of the day – your customers have access to 24-hour claims assistance and legal advice helplines.


  • Quality assurance – we can provide your customers with an approved repairer to sort out their vehicle to strict quality control standards


  • Added confidence to get back out on the road – we also guarantee repairs from approved repairers for three years


  • We’ll keep your customers mobile – when using approved repairers, we will provide your customers with a car for the  duration of the accident repairs (or for four days if it is written off)


We strive to provide your customers with a prompt, efficient and responsive service, exceeding their expectations – ensuring our expertise really does make the difference when your customers need us most.


  • Flexible options to settle claims – your customers can choose how their home repair claim is settled:


    - They can choose to use our approved tradespeople or we will reimburse them for using their own

    - We will pay for the repairs no matter who your customers choose to do the work


  • Peace of mind with quality repairs – we rigorously quality control our suppliers and repairers so in the event of a claim, we’ll ensure high service levels are maintained


  • Quick response to emergencies – we will send a contractor, glazier or locksmith through our managed contractor network on site in an emergency within two hours

Our claims service has one focus – setting your client’s mind at ease by working quickly, smoothly and efficiently to put right whatever has gone wrong.

We understand that your clients are relying on our expertise and support, which is why we offer a bespoke service tailored to individual needs:

  • Here for your clients whenever they need us – wherever your clients are in the world, they can call our 24-hour claims helpline and we will act immediately to deal with their emergency, whatever the loss
  • Building trust – your clients are given their own dedicated claims specialist who will understand their claim from the start, managing it until it is settled
  • Simple claims notification – one phone call to our team and we will start resolving a claim immediately, no claims form is required 
  • Peace of mind with agreed values – we can agree the amount we pay for your clients’ most valuable items upfront, speeding up the process if they have to make a claim
  • Flexibility in settling claims – your clients can choose how they would like to settle their claim including full cash value with no deductions for wear and tear
  • Tailored to your clients’ needs – your clients can also select their own contractor or supplier, or choose one of Zurich Private Clients’ recommended specialists

Find out more about our  World Class claims service

Your customers are in safe hands with Navigators & General. Our dedicated claims handlers have a wealth of specialist expertise in handling boat insurance claims and many are keen sailors so they understand the nature of the claim and can proactively move it forward in the most efficient way.


  • Report claims any time of the day – your customers have access to 24-hour claims assistance and legal advice helplines.


  • Quality relationships with trusted repairers your customers can trust - we've built relationships with a variety of top quality repairers, so that your customers can get back on the water quickly and be sure that their boat is being looked after when it matters most.


  • Making it easy to get in touch - your customers can choose to use our online claims form, notify us by phone or they can write to us when they need to make a claim