What financial help can I get?

Insurance, protection, flood advice

Council tax relief and benefits
If you are unable to live or work in your property, you may be able to get a discount on paying council tax or business rates. Contact your local council.
Find your principal local councils throughout the UK.

Citizens Advice Bureau
Citizens Advice Bureau provide free, confidential and independent advice from over 3000 locations in the UK.
If you’re having problems because of the flooding, an experienced adviser should be able to help answer all your questions. Advice is available face-to-face and by telephone.

Insurance
Your insurance company should confirm the level of cover available to you and provide a loss adjuster and other specialists to project-manage the repair work to your home. They should return it to the condition it was in before flood damage.

Remember, drying out can take weeks or even months, depending on how long the water was in the property, and how deep it was. Your insurance cover should help pay for alternative accommodation whilst the property is uninhabitable.

Unfortunately, if you have no insurance, you won’t be covered for any damage already caused by taking out a new policy after you have been flooded.

Speak to your local council or Citizens Advice Bureau to find out if any grant or alternative support is available.

Locate your Citizens Advice Bureau by using this link to find your local bureau.