Our Services - Claims Service

Excellent Claims Service

We are so confident in our claims service we have set out our own client claims charter which is detailed below:

Claims notification service

In the majority of cases, no claim form is required, one phone call to our team, and we will start resolving a claim immediately.

Our claims service is there when our clients need it, which means 24 hours a day, 7 days a week, 365 days a year. We will provide assistance and deal with emergencies from anywhere in the world for all types claim – motor, travel & legal, marine and property. This is via one single helpline for client convenience.

Clients are provided with their own personal incident manager who will proactively manage claims from start to finish to ensure complete client satisfaction and guarantee the highest quality of service.

If you are one of our clients and you need to report an emergency, claim or incident, please ring tel 0800 096 9999 or +44 162 588 6994, quoting your Membership Number.

Claims settlement

Our clients can choose how they would like us to settle their claim:

Full cash value – no deductions

Select your own contractor Or supplier

Choose one of Zurich Private Clients recommended specialist or any other reasonable solution to resolve the matter