The following outlines the Zurich Municipal position on Insurance Cover relating to the volcanic ash disruption. Please CLICK HERE to view useful Q&As on this matter.
Zurich Municipal are prepared to treat as covered, Claims (subject to normal policy terms and limits) for cancellation or extension of the insured journey as a result of air disruption caused by the volcanic ash, to the extent that the loss is not recoverable from any other source (for example an airline paying for the loss) . We will also pay for any additional travel and accommodation costs reasonably incurred.
Under some school journey insurance policies, cover for delay is triggered by an adverse weather event. Zurich Municipal does not believe the volcanic ash to be an adverse weather event, however we are prepared to consider claims under this heading on an individual basis as presented to us, subject to normal policy terms and limits.
We have set up a designated team to administer all claims from this event, this team are already making outbound calls to customers to see where we can make offers of practical assistance in repatriating those with priority needs such as school children and those with medical needs.
Designated Contact Details:
Severe Emergency Contact Details
In cases of severe emergency, customers are able to call our Major Incident Manager, Neil Hardie on 07801 135799. He can be telephoned out of hours.
You can also call your Claims Service Manager , who will be very happy to offer assistance.
Summary statement
Business Travel
All of the policies listed below provide cover for additional travel and accommodation expenses as a result of a fortuitous event, not recoverable elsewhere, on a necessary and reasonable basis, subject to policy limits.
Delayed Departure School Journeys
Under some school journey insurance policies, cover for delay is triggered by an adverse weather event. Zurich Municipal does not believe the volcanic ash to be an adverse weather event, however we are prepared to consider claims under this heading on an individual basis as presented to us, subject to normal policy terms and limits.
Zurich Municipal Policies that may be involved.
School journeys - a stand alone policy, or via the local authority or purchased direct by the school, or single trip cover.
Combined policy for Schools (see Part Q (KSC))
Business Travel
Select-Additional Covers Module (see Part E-Business Travel)
Select for Colleges and Universities (see Part S)
The Insight policy (C&SO) (see Part S-Business Travel)
Stand Alone Policy PML
Useful Websites
The Association of British Insurers – www.abi.org.uk
Air Transport Users Council - www.auc.org.uk
Association of British Travel Agents - www.abta.com/home
Foreign & Commonwealth office - www.fco.gov.uk
Civil Aviation Authority - www.caa.co.uk
Zurich Municipal is the key provider of risk and insurance solutions to Britain's public services. We look after: UK local authorities, health services, charities and voluntary bodies, social housing associations and educational establishments from schools to universities.
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