Rok, one of our major building services suppliers, unfortunately went into administration on Monday morning. As a result, our UK Property Claims department ceased all work with Rok immediately.
Our key priority at the moment is to you, our customers and we are doing all that we can to minimise the impact this may cause. We have therefore arranged with one of our other main suppliers and surveyors to complete any outstanding work agreed with Rok as quickly as possible.
All new Property claims that usually would be completed by Rok are now handled by one of our other approved Property suppliers, who have the capacity to complete this work.
Am I affected?
If you currently have a claim with Zurich Municipal we want to reassure you that we are taking all the necessary action to ensure that your claim progresses as smoothly as possible.
If you are affected we will be calling you in the next couple of days to talk you through the next steps'.
However, If you do have any immediate queries or concerns in the meantime, please contact 01252 387249 or contact your dedicated claims handler.
We apologise for any inconvenience this may have caused, but we remain committed to resolving this unfortunate situation and ensuring your claim is handled as you would expect from us.
Useful Q&As
I’m waiting for a survey from ROK following a claim. What happens now?
We will be contacting all affected customers over the next couple of days to arrange for a surveyor to complete this work as soon as possible. Our aim is to minimise impact to our customers.
Rok have completed a survey but work has not yet begun. What happens next
We will be contacting all affected customers to discuss all options available to complete the necessary work as quickly and efficiently as possible.
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