Putting customers first

As part of our “Customer First” Programme, we are undertaking a piece of research that will focus on our claims process. This is just one of the areas of the business that we are committed to evolving and this research is key to improving our claims service. We would therefore be grateful if you could support us in this.  You may therefore be contacted by our research agency BDRC, who are gathering your views.  All feedback will be treated confidentially.  Thank you in advance for your assistance with this.