Customer Impact Report

As part of our continuing commitment to customers, we take part in the Association of British Insurers' (ABI) Customer Impact Scheme. 

As part of the Scheme we produce an annual report for customers on our progress.

2010 Customer Impact report

» View the 2010 annual report

Previous Reports

» 2009 annual report

» 2008 annual report

» 2007 annual report

You will need Adobe Acrobat to download the reports.