Claim statistics 2009
Death claims
|
2009 total |
| Number of claims paid |
|
1,795 |
|
| Benefit paid |
|
£105.1 million |
|
Critical illness claims (including illness and total permanent disabilty)
|
2009 total |
| Total claims |
|
894 |
|
| Number of claims paid |
|
814 |
|
| Benefit paid |
|
£62.3 million |
|
| % of claims paid |
|
91% |
|
Claims may be declined because of the critical illness condition being claimed for was;
- specifically excluded under the plan;
- the customer didn’t tell us about important medical or health information when they took out the plan;
- or because the condition being claimed for didn’t meet the definition within the plan.
Our Critical illness claims leaflet gives you more details about claims we’ve paid to customers who have been diagnosed with critical illnesses covered by our plans.
Income Protection claims
|
2009 total |
| Number of payments made |
|
12,753 |
|
| Benefit paid |
|
£18.2 million |
|
