Making a claim should be as straight forward as possible - that's why at Zurich we don’t ask you to fill in any forms and prefer to speak to you over the phone. By asking you the right questions up front, we can capture the individual information we need to process your claim as quickly as
we can.
» Click here if you bought your Zurich car or home insurance policy via a broker
Car & home insurance claims
Call our car & home insurance claims team 24 hours a day, 365 days a year. A member of our team will take all the details, let you know what will happen next and check what you can claim for, if you’re not sure. You can also check the details of your cover by looking at the policy details.
For Zurich policy numbers starting 'ZDM'
We’ve produced a claims booklet to give you all the information you need to know about making a car insurance claim. We recommend you print a copy of this document and keep it in your car. Just to be sure, you can also save the important telephone numbers to your mobile phone.
Help is just a phone call away. If you need to make a claim, call us on immediately even if you don’t have all the information available, so we can get your claim started.
Zurich Claims Assistance 0845 308 0301
If you are calling from Europe, call on 00 44 845 308 0301.
Repairing or replacing glass 0800 015 8050
Vehicle Breakdown
If your vehicle breaks down and you have taken the Breakdown option, please
phone 0800 015 9978.
Lost or Stolen Keys
If your keys are lost/stolen and you have taken the Keycare option, please phone 0845 303 4017.
For Zurich policy numbers starting 'ZP1'
We’ve produced a claims booklet to give you all the information you need to know about making a home insurance claim.
Home Insurance Claims: 0845 300 2702
For Zurich policy numbers starting '32' or '15'
Car Insurance Claims: 0870 010 8899
» For reporting a claim (including repairing or replacing glass) or accident in Europe,
call 00 44 870 010 8899
» For emergency breakdown assistance, call 0800 328 8740
» For motor legal helpline, call 0870 010 0961
» For uninsured loss recovery and legal expenses, call 0870 366 1542
Home Insurance Claims: 0870 010 8888