How to claim

Money when you need it

Making a claim is easy - afterall, it's your money. All you need to do is phone or write to us (details below) and we'll send you everything you need to make the claim.

The process can vary between plans, however we usually just need the owner or owners to sign a specific claim form.

Types of claim:

• Cash in a plan.
• A plan matures.
• Death claim.
• Transfer a pension plan to another provider.
• Use a pension plan to buy an annuity.

Our claims philosophy:

We pride ourselves in looking for reasons to pay a valid claim, rather than reasons not to. 

To help make your claim as stress-free as possible we can offer you a single point of contact throughout the claim period.

Over the years, we've paid out hundreds of millions of pounds to our customers and their families.

Our address and phone details:

If you started an Allied Dunbar plan before 31 December 2004, or a Zurich Assurance plan after 1 January 2005, please write to:

Zurich Assurance Ltd
UK Life Centre
Swindon
SN1 1EL

Or phone :  01793 511227

If you started a Zurich Assurance or Eagle Star plan before 31 December 2004, please write to:

Zurich Assurance Ltd
The Grange
Bishops Cleeve
Cheltenham
Gloucester
GL52 8XX

Or phone : 01242 511227

Our office hours are 8.30am until 6.30pm.