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pointer imageIntroduction
pointer imageFund information
pointer imageCustomer enquiries
pointer imageHow to claim
pointer imageHow to complain
pointer imageHow to switch funds
pointer imageAbout with profits
pointer imagePlan charges 2009
pointer imageCustomer impact report
pointer imagePensions reform
pointer imageRetiring now
pointer imageLifetime allowance
pointer imagePensions reform FAQs
pointer imageRetirement age
pointer imageTax free cash
pointer imageTax free cash FAQs
pointer imageTrustees and Scheme Administrators
pointer imageInformation for Trustees
pointer imageTrustee guide
pointer imageHow to request a regular withdrawal

Customer impact report

As part of our membership of the Association of British Insurers' (ABI) Customer Impact Scheme we provide an annual report to customers on our progress in meeting the three customer commitments that the Scheme contains. Please click here to view the 2008 annual report.

You will need Adobe Acrobat to download the report.