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pointer imagePlan charges 2009
pointer imageCustomer impact report
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pointer imageLifetime allowance
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Customer impact report

As part of our continuing commitment to customers, we take part in the Association of British Insurers' (ABI) Customer Impact Scheme. 

As part of the Scheme we produce an annual report for customers on our progress.

2009 Customer Impact report

» View the 2009 annual report

 

Previous Reports

» 2008 annual report

» 2007 annual report

 

 

You will need Adobe Acrobat to download the reports.