The 2011 Riots

In the 2011 riots, Zurich’s Major Incident Manager coordinated the Zurich response to make sure that there was a holistic approach to helping our customers. We liaised with the police and the government to get a clear view of current interpretation of the riot legislation and then made sure that early and clear advice (on policy cover, claims processes and recovery issues) was communicated to customers and brokers at a time when advice and commentary in the press was often very confusing. This helped customers to ensure that they met government timescales to submit claims whether the loss was directly insured with us or not.