9th July 2003
Businesses are to get free access to "riskline" a new telephone consultancy from Zurich Risk Services, all for the cost of a phone call.
Recent research, undertaken by Zurich Risk Services revealed that customers expect a full management relationship when dealing with risk management providers. They are looking for depth of product offering, with compliance often being the trigger point for purchase. But the research also highlighted that customers see legislation as a 'minefield' and need to turn to a provider for advice.
Available from 23 June, riskline will allow customers to fill their knowledge gap. Customers can use riskline in a variety of ways, including checking complex legislation and compliance. It can also support people undertaking risk, particularly health and safety as part of their job.
Roger Cottell, Managing Director for Zurich Risk Services said; "riskline has been designed to fill knowledge gaps regarding legislation and save businesses from having to search through legislative documents. Typically, businesses can use riskline to get updates on existing legislation and find when amended or new legislation is due out, when they need to comply and how this will impact their business."
Zurich Risk Services' partner National Britannia operates the line. There are three main elements to riskline:
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A 24-hour risk based telephone line, which offers advice, not just a reiteration of legislation, all for the cost of a phone call
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Guidance notes that summarise legislation - these can be emailed or faxed if a caller needs more information
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A quarterly technical newsletter - containing articles written in response to queries raised over the telephone line
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For further information contact:
Natasha Stonebridge
Zurich Risk Services
Tel: 0121 456 1311
Susannah Jeffery
Zurich Financial Services
Tel: 01489 561559
Notes to Editors:
Zurich Risk Services (www.zurich.co.uk/riskservices) part of the Zurich Financial Services Group, is a leading provider of risk management solutions. It enables its customers to operate a safer, more effective workplace, and ultimately reduce the total cost of risk.
Its technical and operational risk management products and services sit in family groups; they include safety inspections, health & safety, property, motor fleet, business continuity, liability, and training. Zurich Risk Services combines expertise with experience with 80 years in the safety inspection industry and 25 years of risk management.
Zurich Risk Services main office is in Birmingham and there are five customer risk centres located nationally; Birmingham, Glasgow, London, Sutton, and Leeds. It employs over 870 people, of which there are 615 field workers; comprising of safety inspection and risk management specialists.
Zurich Financial Services is an insurance-based financial services provider with an international network that focuses its activities on its key markets of North America, the United Kingdom and Continental Europe. Founded in 1872, Zurich is headquartered in Zurich, Switzerland. It has offices in approximately 60 countries and employs about 68,000 people.
